FollowMyHealth Portal

Morrow County Hospital’s FollowMyHealth™ portal offers MCH Primary Care and MCH Orthopedics patients personalized and secure access to their medical records so you may:

  • View your health summary from your electronic health record
  • View lab and radiology results
  • Request appointments
  • Ask for prescription renewals
  • Send a message to, or receive a secure message from, your medical care team

To sign into the FollowMyHealth™ portal, click here!

Please Note: FollowMyHealth™ portal is only for patients of
MCH Primary Care and MCH Orthopedics.
Patients at Morrow County Hospital should click here.

Frequently Asked Questions (FAQ)

(Click on the questions to display the answers)
If you are unable to click on the questions,
CLICK HERE to download a copy of the FAQs

How old must I be to enroll in FollowMyHealth™?

To register as a user, you must be at least eighteen (18) years old.

Who can use FollowMyHealth™?

Any active patient of MCH Primary Care or MCH Orthopedics may be eligible to register for and use the FollowMyHealth™ portal.

How do I sign up?

During registration or discharge from your office visit at MCH Primary Care or MCH Orthopedics, you’ll be asked if you would like to receive an invitation for the FollowMyHealth™portal. If you choose to sign up, you’ll just need to provide an
email address.

Once you have provided an email address, you’ll receive an email from FollowMyHealth™. This email includes instructions for setting up your FollowMyHealth™ account. You’ll be asked for your Invitation Code, which is your YEAR OF BIRTH. In setting up your account, you may use the same login information you use for Facebook, Google, Yahoo! or Windows Live.

I don’t have an email address to enroll in FollowMyHealth™. How can I get a free email address?

There are many online providers that offer free e-mail services. These include Microsoft Hotmail, Yahoo!, and Google Gmail. Users may go to one of these websites to create an email address to be used to enroll in FollowMyHealth™.

Your Internet provider such as Redbird.net or Time Warner Road Runner may also offer email addresses.

If I sign up using my Facebook, Google, Yahoo! or Windows Live credentials, is my health information secure?

Yes. FollowMyHealth™ uses encrypted data techniques to protect your information while in transit and while stored in the databases for access. None of the encrypted information can be decrypted or viewed without using the password you have established.

If you use your Facebook ID to login to FollowMyHealth™, the Facebook computer only stays connected long enough to confirm that the correct password has been entered. Then, the session with Facebook is ended and the session to view FollowMyHealth™ records begins. After that, there is never a time when FollowMyHealth™ data can flow to the Facebook computers.

Can the FollowMyHealth™ portal be used to view health information for my child or someone I care for?

Yes. With proxy access, you can see health information for:

  • Your children 17 and under, and
  • Anyone 18 and over that you have the legal right to make health decisions for (legal documentation is required).

Please note, at age 18, the proxy will be discontinued and the child will be the only one allowed to have access to their account.

I forgot my password. What should I do?

Simply choose the authentication account with which you signed up to FollowMyHealth™ Universal Health Record (Facebook, Google, Yahoo!, or LiveID) and select either “Forgot Password” (Facebook) or one of the variants of “Can’t access my account” (Google, Yahoo!, or LiveID). This will initiate the password reset process that is unique to each account as you have configured it.

I forgot my username. What should I do?

If you are unable to recall your login, please contact your physician’s office and they will be able to tell you of the type of login you used (FMH Secure Login, Facebook, Google, Yahoo, or LiveID). They will not be able to tell you specifically with which email you signed up.

If the username remains unrecoverable, you will need to contact your physician’s office with your name and date of birth. FollowMyHealth™ doesn’t store login usernames, therefore the only remedy for a forgotten username is to delete your FollowMyHealth™ account and create a new account.

What if I have concerns about the content of my record?

Please notify your physician’s office of any change or concern.

Can I pay my MCH Primary Care and/or MCH Orthopedics bills on the FollowMyHealth™ portal?

Currently, the FollowMyHealth™ cannot accept payment for MCH Primary Care and/or MCH Orthopedics bills.  Payments may be made at your physician’s office, or in-person at Morrow County Hospital.  If you have billing questions, please call Alta Partners – (440) 808.3700 or (800) 514.4390.

What is your Privacy Policy?

The FollowMyHealth™portal is owned and operated by Morrow County Hospital and Allscripts. It is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records. All email addresses will be kept confidential and will not be shared with other parties, unless necessary to carry out FollowMyHealth™ operations (e.g., perform system upgrades to FollowMyHealth™)or as required by law.

Please read our Notice of Privacy Practices for information on how protected health information is handled in our facility. The Notice of Privacy Practices can be viewed by clicking here.